Refund & Return Policy
Effective Date: Dec 7 2025
Due to the intimate nature of our products and for health and safety reasons, all sales are considered final unless the item arrives damaged or defective.
No Returns on Opened Items
For sanitary and safety reasons, we do not accept returns or exchanges on:
- Opened products
- Used products
- Items removed from original packaging
This policy is strictly enforced.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos or video of the damaged item
- Description of the issue
Once verified, we will offer:
- A replacement, or
- A refund at our discretion
Missing or Incorrect Items
If you received the wrong item or an item is missing from your order, please contact us within 48 hours of delivery so we can resolve the issue promptly.
Refund Processing
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your payment provider.
Order Cancellations
Orders may only be canceled if they have not yet been processed or shipped. Once an order enters processing, it can no longer be canceled.
Chargebacks & Disputes
Unauthorized chargebacks or payment disputes may result in the permanent restriction of future purchases.
We encourage customers to contact us directly with any concerns so we can provide quick assistance.
Contact Us
For all refund or return inquiries, please contact us at:
Email: info@chicminx.com
Website: www.chicminx.com